Welcome to Revival Animal Health’s FAQ section. We’re here to help answer your questions about our products, shipping, payments, and more. Below you’ll find answers to our most commonly asked questions.
About Our Products
What types of products do you offer?
We specialize in comprehensive animal health solutions including:
- AI Kits for Dogs
- Arthritis & Joint Care
- Behavior & Training supplies
- Biosecurity products
- Dental, Ear, and Eye Care
- Flea, Tick & Pest Control
- And much more for dogs, cats, and equines
Are your products suitable for professional breeders and veterinarians?
Absolutely! Many of our products are specifically designed for animal health professionals, breeders, and equine specialists. We offer professional-grade supplies and often provide bulk purchasing options.
How do I know which product is right for my animal?
Our knowledgeable customer service team is happy to advise on product suitability. You can email us at [email protected] with any questions before purchasing.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I set up recurring orders for products I use regularly?
Yes! Many of our professional customers schedule regular shipments for recurring needs like dewormers, supplements, or bedding. Contact our customer service team to arrange automated ordering.
How do I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to monitor your package’s progress through either DHL/FedEx (Standard Shipping) or EMS (Free Shipping).
Shipping & Delivery
What are your shipping options?
We offer two convenient shipping methods:
Standard Shipping (Recommended for Urgent Needs)
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Cost: $12.95 flat rate
Ideal for time-sensitive orders like medications or essential supplies.
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Cost: $12.95 flat rate
Ideal for time-sensitive orders like medications or essential supplies.
Free Shipping (For Budget-Conscious Shoppers)
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Cost: FREE for orders over $50
Perfect for non-urgent orders or when stocking up on supplies.
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Cost: FREE for orders over $50
Perfect for non-urgent orders or when stocking up on supplies.
How long does order processing take?
Our team works diligently to process all orders within 1-2 business days. You’ll receive an email confirmation immediately after placing your order, and another notification when your package ships.
Do you ship worldwide?
We proudly serve customers across the globe, with some exceptions in certain Asian and remote regions. If you’re unsure whether we ship to your location, please contact our customer service team.
What if I need my order by a specific date?
For time-sensitive deliveries, we recommend choosing our Standard Shipping option and placing your order well in advance. If you have special delivery requirements, contact us at [email protected] and we’ll do our best to accommodate your needs.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receiving your order, provided items are in their original, unopened condition. To initiate a return, simply contact our customer service team.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
What if I receive a damaged or incorrect item?
We’re sorry for any inconvenience! Please contact us immediately at [email protected] with your order number and details about the issue. We’ll work quickly to resolve the problem.
Customer Service
How can I contact customer service?
Our U.S.-based customer service team is happy to help! You can reach us at:
Email: [email protected]
Mailing Address: 3071 Emily Renzelli Boulevard, Salinas, US 93901
Email: [email protected]
Mailing Address: 3071 Emily Renzelli Boulevard, Salinas, US 93901
Do you offer advice on animal health issues?
While our team has extensive product knowledge, we always recommend consulting with a licensed veterinarian for specific health concerns. We can advise on product selection and usage, but cannot provide medical diagnoses.
From our family to yours – we deliver more than products, we deliver peace of mind for your animals’ health and happiness. If you don’t see your question answered here, please don’t hesitate to contact us.