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Welcome to Revival Animal Health! These Terms and Conditions govern your use of our website (revival-animalhealth.com) and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 License to Use

Revival Animal Health grants you a limited, non-exclusive license to access and make personal use of our website for purchasing animal health products. This license does not include any commercial use of our site or its contents.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and software, is the property of Revival Animal Health or its content suppliers and protected by international copyright laws. The “Revival Animal Health” name and logo are registered trademarks.

1.3 Prohibited Activities

You agree not to:

  • Reproduce, duplicate, copy, or resell any part of our site without express written permission
  • Use data mining, robots, or similar data gathering/extraction tools
  • Attempt to gain unauthorized access to our systems
  • Use the website in any way that could damage, disable, or impair our services

2. Product Information

2.1 Product Descriptions

We strive to provide accurate descriptions and images of our professional-grade animal health products including:

  • AI Kits for Dogs
  • Arthritis & Joint Care
  • Behavior & Training supplies
  • Biosecurity products
  • Dental, Ear, and Eye Care items
  • Flea, Tick & Pest Control solutions
  • And other specialty animal health products

However, we cannot guarantee that product descriptions or other content is completely accurate or error-free. If you receive a product that differs from its description, please contact us immediately.

2.2 Product Use

All products are intended for animal use only. You are responsible for:

  • Reading all product labels and instructions before use
  • Using products only as directed
  • Consulting with a veterinarian when appropriate
  • Proper storage of products according to manufacturer guidelines

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we may accept or decline at our discretion. We reserve the right to:

  • Limit quantities purchased
  • Refuse service to anyone
  • Cancel orders for any reason

3.2 Pricing

All prices are in US dollars and subject to change without notice. We strive for accuracy in pricing but if we discover an error, we will contact you before processing your order.

3.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have the legal right to use any payment method you provide.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) from our facility in Salinas, California.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Carrier: DHL or FedEx. Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50): Carrier: EMS. Delivery time: 15-25 business days after shipment

Shipping times are estimates and may vary depending on destination and customs processing.

4.3 International Orders

We ship worldwide (excluding some remote areas in Asia and other select regions). Customers are responsible for any customs duties, taxes, or fees imposed by their country.

4.4 Delivery Issues

You must inspect your order upon receipt and notify us within 48 hours of any shipping damage or incorrect items received.

5. Returns and Refunds

5.1 Return Policy

We stand behind our products with a 15-day return policy:

  • Returns must be initiated within 15 days of receiving your order
  • Items must be unused, in original packaging, and in resalable condition
  • Original receipt or proof of purchase is required

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used Dewormers and medications
  • Biosecurity products that have been opened
  • Dental Care items that have been used
  • Ear Care and Eye Care products that have been opened
  • Any Flea, Tick & Pest Control products that have been opened

5.3 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected]
  2. Provide your order number and product details
  3. Wait for approval and RMA number
  4. Ship your return to our facility with the RMA clearly visible

5.4 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive your return. Bank processing may take an additional 3-10 business days.

6. Customer Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

6.2 Accurate Information

You must provide current, complete, and accurate information for all purchases and account registrations.

6.3 Legal Compliance

You agree to comply with all applicable laws and regulations regarding the purchase and use of our products.

7. Limitation of Liability

Revival Animal Health shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions or data
  • Any products or services obtained through our website

Our total liability for any claim related to these terms or your use of our website shall not exceed the amount you paid for the product or service giving rise to the claim.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new terms.

9. Contact Information

For questions about these Terms and Conditions, please contact:

Revival Animal Health
3071 Emily Renzelli Boulevard
Salinas, US 93901
Email: [email protected]